Shop regulations

Introduction

 

The Internet shop available at https://meblogrod.pl/ is run by MEBLOGRÓD Spółka z ograniczoną odpowiedzialnością with its registered office in Krupin at Krupin 38, 19-335 Prostki, NIP: 1133036782, REGON: 389385961, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000909607, registration court: District Court for the Capital City of Warsaw in Warsaw, XIV Economic Division of the National Court Register, share capital: PLN 5,000.

 

Seller's contact details:

- telephone: +48 537 560 601,

- e-mail address: zzmeblogrod@gmail.com.

 

This document (which at the same time constitutes regulations within the meaning of the Act of 18 July 2002 on electronic provision of services), hereinafter referred to as 'Regulations', defines the types and scope of electronic provision of services through the Internet Shop, the principles of concluding sales agreements through the Internet Shop, the principles of performance of these agreements, the rights and obligations of the Customer and the Seller, as well as the procedure for withdrawal from the agreement and the complaint procedure.

 

§1 Definitions

 

  1. Online shop - online shop available at https://meblogrod.pl/.
  2. Seller - MEBLOGRÓD Spółka z ograniczoną odpowiedzialnością with its registered office in Krupin at Krupin 38, 19-335 Prostki, NIP: 1133036782, REGON: 389385961, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000909607, registration court: District Court for the Capital City of Warsaw in Warsaw, XIV Economic Division of the National Court Register, share capital: PLN 5,000.
  3. Customer - a natural person, a legal person or an organisational unit without legal personality, to which legal capacity is granted by law, concluding a contract with the Seller.
  4. Consumer - a natural person who makes a legal transaction with the Seller which is not directly connected with his/her economic or professional activity.
  5. Service - electronic services provided by the Seller via the Internet Shop.
  6. Sales contract - Agreement concluded at a distance between the Customer and the Seller via an online shop, the subject of which is the purchase of a Product.
  7. Product - a product that the Customer purchases through the Online Shop.
  8. Order form - a form available in the Online Shop for placing an order to purchase a Product.
  9. Working day - one day from Monday to Friday excluding public holidays.

 

 

§2 General provisions

 

  1. The Seller undertakes to provide services to the Customer to the extent and under the conditions specified in the Terms and Conditions.
  2. The customer undertakes to use the Online Shop in accordance with the applicable laws and rules of social coexistence.
  3. The Customer using the Seller's Services is obliged to comply with these Terms and Conditions.
  4. The Seller complies with the principles of protection of Customers' personal data provided for by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
  5. The Customer consents to the collection, storage and processing of personal data by the Seller for the purpose of fulfilling the contract. The detailed conditions for the collection, processing and protection of personal data by the Seller are defined in the "Privacy Policy" of the Online Shop.
  6. Information concerning the Product on the website of the Online Shop constitutes an invitation to conclude a contract within the meaning of Article 71 of the Act of 23 April 1964 - Civil Code.
  7. All prices shown on the website of the Online Shop are gross prices.
  8. The Seller reserves the right to make changes to the prices of Products available in the Online Shop, introduce new Products as well as carry out and cancel promotional actions or make changes to ongoing promotions. In the case of promotions involving a temporary reduction in the price of a Product, the Seller shall indicate on the Product's page, next to the promotional price, the previous lowest price of the Product, which was in force during the 30 days prior to the introduction of the promotion. The scale of the reduction will be determined in relation to the lowest price indicated.
  9. The provision of unlawful or offensive content by the Customer is prohibited. The Customer is obliged to use the Seller's websites in a way that does not interfere with their functioning, in particular by not using specific software (including malware) or devices.
  10. Particular risks associated with the use of electronic services are the possibility of unauthorised persons gaining access to and interfering with data transmitted over the network or stored on computers connected to the network, which may result, in particular, in its loss, unauthorised modification or inability to use the services offered using the Online Shop.

 

§3 Services and general terms of service

 

  1. The Seller, by means of the Online Shop, provides electronic services through:
    a) making the content about the offer and the Products available on the website of the Online Shop,
    b) to enable the completion of an order form to conclude a sales contract.
  2. The services referred to in point 1 are provided free of charge.
  3. The contract for the provision of electronic services in the form of enabling the filling in of the order form is concluded with the Customer for a definite period of time at the moment the Customer proceeds to fill in the form and is terminated at the moment the Customer withdraws from filling in the form or at the moment the completed form is sent to the Seller.
  4. Technical requirements necessary to use the services provided by the Seller:
    (a) a device with access to the Internet,
    b) a web browser that supports cookies,
    (c) access to e-mail.
  5. The Customer shall bear the charges for Internet access and data transmission in accordance with the tariff of its Internet service provider.

 

§4 Sales contract

 

  1. The Seller makes it possible to place orders for Products available in the Online Shop:
    a) by means of the Order Form available in the Online Shop 24 hours 7 days a week,
    b) by telephone on +48 537 560 601,
    c) by e-mail to zzmeblogrod@gmail.com.
  2. In order to place an order via the Order Form, the Customer selects a Product available in the Online Shop, specifying the quantity he/she intends to purchase and indicating the characteristics of the ordered Product. After selecting the Product (adding the Product to the "basket" through the functionality available in the Online Shop), the Customer fills in the Order Form indicating in it the data necessary for the Seller to process the order, and then confirms the placement of the order using the button "Order and pay".
  3. In order to place an order by telephone or e-mail, the Customer provides the Seller with information about the Product to be ordered and the data necessary for the fulfilment of the order, in particular identification data, address data and data enabling contact regarding the order (telephone number, e-mail address).
  4. Upon receipt of the order, the Seller sends a statement of order acceptance to the Customer by e-mail to the e-mail address provided during the order placement process. Subsequently, the Seller, after verifying the possibility of processing the order, sends the Customer an order confirmation message. As soon as the Customer receives the order confirmation message, the sales contract is concluded.
  5. The order confirmation message shall contain the agreed terms and conditions of the sales contract, in particular the quantity and type of Product ordered, the total price to be paid including delivery costs and the amount of discounts granted (if applicable).

 

§5 Lead time and delivery

 

  1. The Seller shall process orders in the order in which they are received (subject to §6 item 3 of these Terms and Conditions).
  2. The lead time for an order consists of the preparation, completion, packing and release of the Product by the Seller. The average lead time is one working day.
  3. Orders placed on a working day after 4pm and on public holidays are treated as being placed on the next working day.
  4. In the event that part of an order consisting of several Products is currently unavailable, the Customer is informed of this by telephone or e-mail and decides how to proceed with the order (partial fulfilment, extension of the waiting time, cancellation of the entire order or selection of a replacement Product).
  5. In the case of orders consisting of several Products with different availability and to be delivered in a single consignment, the order lead time will depend on the date on which the Seller completes the last Product included in the order, unless otherwise agreed with the Customer.
  6. The delivery time of the Product to the Customer by the carrier according to the delivery method chosen by the Customer shall be added to the order processing time. Information on delivery methods and costs is indicated to the Customer when placing an order.
  7. Orders are issued for delivery to the carrier only on working days.
  8. Upon receipt of the parcel, the Customer should carefully check the condition of the packaging and its contents. If any damage or other irregularities are found, he should draw up a damage report in the presence of the courier and notify the Seller.
  9. In the event that a consignment is refused or cannot be delivered for reasons attributable to the Customer, the Seller shall have the right to charge the Customer with the costs incurred in connection with such a situation (e.g. costs of returning the consignment to the Seller or re-sending it to the Customer).
  10. In the event that the Seller covers the Customer for any damage occurring during the carriage of the Product, the claims to which the Customer is entitled on this account against the carrier, to the extent that they have been covered by the Seller, shall be transferred to the Seller. The transfer of claims to the Seller does not require a separate assignment agreement.
  11. The Seller makes it possible to collect the order at a stationary point at Krupin 38, 19-335 Prostki, open on working days from 7.00 a.m. to 3.00 p.m. Collection of the order is possible only after the Seller has confirmed that the Products are ready for dispatch and a collection date has been set.

 

§6 Payment methods

 

  1. The Seller allows payment for the ordered Products:
    a) in the form of prepayment via the PayU electronic payment system, whose operator is PayU S.A. with its seat in Poznań, in accordance with the regulations of the PayU electronic payment system,
    b) by prepayment by traditional bank transfer to the Seller's bank account,
    c) cash on delivery,
    d) on collection at a stationary point.
  2. The customer choosing prepayment is obliged to make payment within seven days of the conclusion of the contract. If payment is not made within the specified period, the sales contract may be terminated.
  3. The Seller proceeds with the processing of the order as soon as he receives information from the operator of the electronic payment system about the positive authorisation of the transaction or after the payment is credited to the bank account (for traditional bank transfer payments). In the case of cash on delivery or collection at a stationary point, the Seller proceeds to process the order after its confirmation.
  4. Proof of purchase is provided to the Customer together with the Product or electronically to the e-mail address indicated by the Customer when placing the order.
  5. In the event that a refund is required for a transaction made by the Customer by payment card, the Seller will make the refund to the bank account assigned to the Customer's payment card.

 

§7 Warranty for Product Defects

 

  1. The provisions of this paragraph shall apply to sales contracts concluded before 1 January 2023.
  2. Pursuant to Article 556 of the Act of 23 April 1964 - Civil Code, the Seller is liable to the Customer if the sold Product has a physical or legal defect. The Seller is exempt from liability under the warranty if the Customer knew about the defect at the time of concluding the contract.
  3. Delivery of the Product under the exercise of warranty rights for defects shall be at the Seller's expense.
  4. The Seller shall be liable under the warranty if the defect is discovered before the expiry of two years from the date of delivery of the Product to the Customer.
  5. A notification of Product defects should be sent by e-mail to zzmeblogrod@gmail.com or in writing to the address of the Seller's registered office. The notification can be sent on the form attached as Appendix No. 2 to the Terms and Conditions.
  6. If the sold thing has a defect, the Customer may make a declaration to reduce the price or withdraw from the agreement, unless the Seller immediately and without undue inconvenience for the Customer replaces the defective thing with a defect-free one or removes the defect. This restriction shall not apply if the item has already been replaced or repaired by the Seller or the Seller has failed to fulfil the obligation to replace the item with a defect-free item or remove the defect.
  7. The Customer may, instead of the rectification of the defect proposed by the Seller, demand the replacement of the item with a defect-free one or, instead of the replacement of the item, demand the rectification of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Customer is impossible or would require excessive costs in comparison with the manner proposed by the Seller.
  8. The customer may not withdraw from the contract if the defect is insignificant
  9. If it is necessary for the assessment of physical defects, the product shall be delivered to the address: MEBLOGRÓD Sp. z o.o., Krupin 38, 19-335 Prostki.
  10. The Seller shall respond to the Customer's notification within 14 calendar days of its receipt. Failure to consider the request within the stipulated time limit shall be equivalent to its acceptance.

 

§7a. Liability for the conformity of the Product with the contract

 

  1. Pursuant to Article 43a et seq. of the Act of 30 May 2014 on Consumer Rights, the Seller shall be responsible to the Customer who is a consumer for the conformity of the Product with the sales contract. The provisions concerning the consumer in this chapter shall apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
  2. The Seller shall not be liable for the lack of conformity of the Product with the contract to the extent referred to in Article 43a(2) or (3) of the Act of 30 May 2014 on Consumer Rights if the consumer, at the latest at the time of conclusion of the contract, has been expressly informed that a specific feature of the Product deviates from the requirements of conformity with the contract set out in Article 43a(2) or (3) of the Act and has expressly and separately accepted the lack of a specific feature of the Product.
  3. Delivery of the Product in exercise of the rights set out in this paragraph shall be at the Seller's expense.
  4. The Seller shall be liable for the lack of conformity of the Product with the contract existing at the time of its delivery and disclosed within two years from that time, unless the Product's shelf life, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer. Any lack of conformity of the Product with the contract which has become apparent before the expiry of two years from the time of delivery of the Product shall be presumed to have existed at the time of delivery unless the contrary is proved or the presumption cannot be reconciled with the nature of the Product or the nature of the lack of conformity of the Product with the contract.
  5. A notification of non-conformity of the Product with the contract should be sent by e-mail to zzmeblogrod@gmail.com or in writing to the address of the Seller's registered office. The notification can be sent on the form attached as appendix no. 2 to the Terms and Conditions.
  6. If the Product is not in conformity with the contract, the consumer may request its repair or replacement. The Seller may make a replacement when the consumer demands a repair or the Seller may make a repair when the consumer demands a replacement, if bringing the Product into conformity with the contract in the way chosen by the consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the contract.
  7. If the Product is not in conformity with the contract, the consumer may make a declaration to reduce the price or withdraw from the contract when:
    a) The Seller has refused to bring the Product into conformity with the contract;
    b) The Seller has failed to bring the Product into conformity with the contract;
    c) the lack of conformity of the Product continues despite the fact that the Seller has tried to bring the Product into conformity with the contract;
    (d) the lack of conformity of the Product is such as to justify either a reduction in price or withdrawal from the contract without first having recourse to repair or replacement;
    (e) it is clear from the Seller's statement or the circumstances that he will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience for the consumer.
  8. The Customer may not withdraw from the contract if the lack of conformity of the Product with the contract is insignificant.
  9. The seller shall reimburse to the consumer the amounts due as a result of exercising the right to reduce the price immediately, but no later than within 14 days of receiving the consumer's statement on price reduction.
  10. In the event of withdrawal from the contract, the consumer shall immediately return the Product to the Seller at the Seller's expense. The Seller shall reimburse the price to the consumer immediately, but no later than within 14 days of receipt of the Product or proof of its return. The Seller shall refund the price using the same method of payment that the consumer used, unless the consumer has expressly agreed to a different method of refund that does not incur any costs for the consumer.
  11. If it is necessary for the assessment of physical defects, the Product shall be delivered to the address: MEBLOGRÓD Sp. z o.o., Krupin 38, 19-335 Prostki.
  12. The Seller shall respond to the Customer's notification within 14 calendar days of its receipt. Failure to consider the request within the stipulated time limit shall be equivalent to its acceptance.
  13. The Seller shall bear the costs of collection, delivery, rectification of defects or replacement of the Product with a new one.

 

§8 Withdrawal from the sales contract

 

  1. A customer who is a consumer in connection with Article 27 of the Consumer Rights Act of 30 May 2014 has the right to withdraw from a contract concluded at a distance without stating a reason.
  2. The provisions concerning the consumer in this Chapter shall apply to a natural person who concludes a contract directly related to his/her business activity, where it is apparent from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject matter of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
  3. The right to withdraw from the contract is granted within 14 calendar days from the moment the Customer or a third party indicated by the Customer other than the carrier takes possession of the Product. If the contract covers multiple items which are delivered separately, in batches or in parts, the deadline starts from the moment the Customer takes possession of the last item, batch or part.
  4. The Customer may withdraw from the contract by submitting a statement on the form constituting Appendix No. 1 to these Regulations, sending it to the postal address of the Seller or by e-mail to zzmeblogrod@gmail.com.
  5. It shall be sufficient for the period referred to in point 3 to be observed if the declaration of withdrawal is sent before its expiry.
  6. The Seller shall immediately acknowledge receipt of the declaration of withdrawal to the Customer.
  7. The Seller shall immediately, within no more than 14 calendar days from the date of receipt of the declaration of withdrawal, return to the Customer all payments received from the Customer, including the costs of delivery of the item. The Seller shall refund the payment using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not involve any costs for the Customer.
  8. If the Seller has not offered to collect the Product from the Customer itself, the Seller may withhold reimbursement of the payments received until it has received the Product back or the Customer has provided proof of return, whichever event occurs first.
  9. If the Customer has chosen a method of delivery other than the cheapest ordinary method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for the additional costs incurred by the Customer.
  10. The Customer is obliged to return the Product to the Seller or hand it over to a person authorised by the Seller immediately, but no later than within 14 calendar days, from the date on which he or she withdrew from the agreement, unless the Seller offered to collect the Product himself or herself. It is sufficient to send back the Product before the deadline.
  11. The Customer shall only bear the direct costs of returning the Product.
  12. The product shall be delivered to the Seller at the following address: MEBLOGRÓD Sp. z o.o., Krupin 38, 19-335 Prostki.
  13. The Customer is obliged to protect the Product properly during transport. The Seller does not accept parcels sent COD.
  14. In the event of withdrawal, the consumer shall be liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to establish the nature, characteristics and functioning of the item.
  15. The Customer shall not have the right to withdraw from the contract in relation to contracts specified in Article 38 of the Consumer Rights Act of 30 May 2014, inter alia, in relation to a contract in which the object of performance is a non-refabricated item, produced to the consumer's specifications or serving to meet the consumer's individualised needs.

 

§9 Withdrawal from the contract for the provision of electronic services
and complaints procedure

 

  1. In the case of contracts for the provision of electronic services of a continuous and indefinite nature, the Customer is entitled to terminate the contract. The customer may terminate the contract by notice with immediate effect and without stating any reason by sending a statement of termination to the e-mail address zzmeblogrod@gmail.com.
  2. The Seller reserves the right to terminate the contract for the provision of services by electronic means of a continuous and indefinite nature at 14 days' notice in the event that the Customer violates the provisions of these Terms and Conditions.
  3. In the event of non-performance or undue performance by the Seller of the services provided through the Online Shop, the Customer is entitled to lodge a complaint by e-mail to zzmeblogrod@gmail.com.
  4. A correctly submitted complaint should include the Customer's designation (name and surname or company name, residential or business address and e-mail address), the subject of the complaint together with an indication of the period to which the complaint relates and the circumstances justifying the complaint.
  5. A complaint shall be considered by the Seller within 14 calendar days of receipt of the complaint.

 

§10 Provisions for entrepreneurs

 

  1. The provisions of this paragraph shall only apply to Customers who are not consumers within the meaning of Art. 221 Civil Code.
  2. The provisions of this paragraph shall not apply to contracts of sale if the buyer is a natural person who enters into a contract directly related to that person's business activity, if it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of that person's business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
  3. The Seller reserves the right to withdraw from the sales contract at any time as long as the Product has not been given to the Customer, to a third party acting on behalf of the Customer or to the carrier making the delivery to the Customer. Withdrawal from the contract by the Seller does not give rise to any claims on the part of the Customer against the Seller.
  4. The Seller reserves the right to limit the payment methods available in the Online Shop. The Seller reserves the right to request prepayment of all or part of the order value, regardless of the payment method chosen by the Customer.
  5. On the basis of Article 558 of the Civil Code, in the case of a sale of a Product to a Customer who is not a consumer, the Seller's liability under warranty is excluded.
  6. Pursuant to Article 548 §1 of the Civil Code, as soon as the Seller delivers the Product to the Customer, to a third party indicated by the Customer or to the carrier, the benefits and burdens associated with the Product and the danger of accidental loss or damage to the Product are transferred to the Customer.
  7. The Seller's liability towards the Customer shall be limited solely to the actual damage incurred by the Customer in connection with undue performance of the contract by the Seller, whereby the Seller shall be liable in an amount not exceeding the value of the order placed by the Customer.

 

§11 Rules for posting Product reviews and ratings

 

  1. The customer has the option of posting feedback and rating the purchased Product.
  2. In order to ensure the reliability and credibility of opinions on the Online Shop website, the possibility of posting reviews and ratings is only available to customers who have previously purchased a Product.
  3. The customer creates a review and makes a rating via a form that is available on the Product card in the Online Shop.
  4. The opinion and evaluation posted by the Customer must be related to the Product and represent the Customer's personal, subjective feelings about it. The opinion or assessment is not used to express comments directed to the Seller on the services provided by the Seller, but only to subjectively reflect an impression on the purchased Product.
  5. Opinions and ratings are collected and processed by the Seller in particular for the following purposes: to improve the attractiveness of the offer; to collect information about the Products and the Customer's experience thereof; to improve the range of Products and services offered; and to enable other Customers to read the opinions and ratings.
  6. The Seller reserves the right to freely publish opinions on the website of the online shop, including the right to refrain from publishing or remove already published opinions and ratings in the event that their credibility raises concerns, e.g. an opinion added by a Customer who has not purchased the Product being reviewed.
  7. The customer posts an opinion solely at his/her own risk, confirming at the same time that he/she is the sole author of the opinion and thus assumes the claims of third parties for infringement of their rights in connection with the posting of the opinion.
  8. It is forbidden to place opinions, the content of which infringes copyrights and/or related rights of third parties; is of an unlawful nature; contains advertising, marketing or competitive information in relation to the Seller.
  9. Once an opinion has been issued, the customer grants the seller a non-exclusive licence to use the content of the opinion (in part or in full) by recording, reproducing and distributing it via websites in such a way as to enable the content to be displayed on electronic devices using the internet at any time and place, irrespective of the number of times and the form of access, or via information media, in particular of an advertising nature, for the promotion and marketing of Products and the online shop.
  10. The licence is granted by the customer without time, territorial or numerical limitation and without remuneration to the customer or other parties entitled to the content. The licence expires upon removal of the opinion from the online shop.

 

§12 Seller's liability

 

  1. The Seller shall not be liable for the introduction of incorrect data by the Customer (in particular, by providing incorrect data in the forms available on the website) or the Customer's actions in a way that hinders or prevents the provision and implementation of services by the Seller.
  2. The Seller shall not be liable for the consequences of the use of the On-line shop by the Customer in a manner inconsistent with the provisions of these Terms and Conditions, applicable laws and rules of social coexistence or custom.
  3. The Seller reserves the right to suspend or terminate the provision of individual functionalities of the Online Store due to the necessity of maintenance, review or development of the technical base or software. Suspension or termination of individual functionalities of the Online Store cannot violate the Customer's rights.

 

§13 Intellectual property

 

  1. All content in the Online Shop (including graphics, text, page layout and logos) that does not originate from the Customer or other suppliers enjoys copyright protection and is the sole property of the Seller. The use of such content without the written consent of the Seller shall result in civil and criminal liability.
  2. The Customer is obliged to use any content posted within the Online Shop only within the scope of his/her own personal use. Use of the content in any other scope is only permitted if so indicated by the Seller.
  3. The use of the Online Shop, including the use of text materials, graphics, images, applications, databases or other content, does not imply the acquisition of any rights whatsoever by the Customer in relation to the indicated content, and in particular does not imply the acquisition of any property rights, related rights or licences.
  4. It is forbidden to take the following actions without the express consent of the Seller:
    a) copying, modifying and transmitting electronically or otherwise the Online Shop or parts of it, as well as individual content made available through it,
    b) to distribute in any way the content published in the Online Shop,
    (c) downloading the contents of databases and reusing them in whole or in part.

 

§14 Final provisions

 

  1. The Seller reserves the right to amend these Terms and Conditions. The Seller shall inform about changes to the Terms and Conditions on the website of the Online Store at least 14 calendar days before the changes to the Terms and Conditions become effective. The change in the provisions of the Terms and Conditions does not apply to customers who placed an order during the validity of the previous version of the Terms and Conditions. An amendment to the Terms and Conditions during a continuous contractual relationship is binding on the other party if the requirements specified in Article 384 of the Civil Code have been met and the party has not terminated the contract within 14 calendar days.
  2. In all other matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply.
  3. The Customer has the possibility of using out-of-court ways of dealing with complaints and claims resulting from orders placed in the Shop. These include: in the case of a dispute over property rights arising from contracts of sale and provision of services, applying for the case to be heard by the Permanent Arbitration Consumer Court operating at the relevant Provincial Inspectorate of Trade Inspection; applying to the Provincial Inspector of Trade Inspection in Olsztyn (https://ih.olsztyn.pl/) to take action to resolve the dispute out of court on the basis of the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823).
  4. Notwithstanding point 3, the Customer may seek assistance from the municipal (district) consumer ombudsman. All necessary information can be obtained from the website of the Office of Competition and Consumer Protection at the following address uokik.gov.pl.
  5. In addition, a customer who is a consumer may use an electronic means of resolving disputes with the seller via the ODR platform available at the following address http://ec.europa.eu/consumers/odr/.
  6. Disputes arising from the provision of services under these Terms and Conditions will be submitted to adjudication:
    a) a court of general jurisdiction of the Customer's choice in accordance with the applicable provisions of Polish law, if the Customer is a consumer or an entrepreneur as referred to in §8 item 2 of the Terms and Conditions,
    b) a court of law with jurisdiction over the Seller's registered office if the Customer is not a consumer.
  7. The annexes to the Rules of Procedure shall form an integral part thereof.
  8. The regulations shall enter into force on 1 January 2023.
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