Right of withdrawal

The customer who is a consumer has the right to withdraw from the sales contract within 14 days without giving any reason. The deadline for withdrawal expires after 14 days from the day on which the customer took possession of the item or on which a third party other than the carrier and indicated by the customer took possession of the Product.

A consumer is also understood to be a natural person who concludes a contract directly related to his/her business activity, where it is apparent from the content of the contract that it is not of a professional nature for that person, arising in particular from the subject matter of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from the sales contract by an unequivocal statement sent to us by post or e-mail to zzmeblogrod@gmail.com.

The Customer may use the model withdrawal form attached as Appendix No. 1 to the Rules and Regulations of our Online Store. The use of the model form is not obligatory. 

In order to comply with the withdrawal period, it is sufficient for the customer to send information concerning the exercise of his or her right of withdrawal before the withdrawal period has expired.

We would like to inform you that the right to withdraw from a contract concluded remotely does not apply to contracts specified in Article 38 of the Act of 30 May 2014 on consumer rights, inter alia, in relation to a contract in which the object of performance is a non-refabricated item, produced to the consumer's specification or serving to satisfy his/her individualised needs.

Effects of withdrawal

In the event of withdrawal from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from the method of delivery chosen by you other than the cheapest usual method of delivery offered in our Online Shop) immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment used by the customer in the original transaction, unless the customer has expressly agreed otherwise; in any event, the customer will not incur any fees in connection with this refund. 

Please be advised that we may withhold reimbursement until you have received the Product or until you provide us with proof of return, whichever event occurs first.

Please return the Product to: MEBLOGRÓD Sp. z o.o., Krupin 38, 19-335 Prostki immediately, and in any event no later than 14 days from the day on which we are informed of your withdrawal from the sales contract. The deadline is met if the Product is returned before the expiry of the 14-day period. Please be advised that the customer will have to bear the direct costs of returning the item.

PRODUCT WARRANTY

Pursuant to Article 556 of the Act of 23 April 1964 Civil Code, the Seller is liable to the customer if the sold Product has a physical or legal defect. The Seller is exempt from liability under the warranty if the customer was aware of the defect at the time the contract was concluded.

Pursuant to Article 558 of the Civil Code, in the case of a sale of the Product to a customer who is not a consumer, the Seller's liability under warranty is excluded. A consumer shall also be understood as a natural person concluding a contract directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

Delivery of the Product under the exercise of warranty rights for defects shall be at the Seller's expense.

The Seller shall be liable under the warranty if the defect is discovered before the expiry of two years from the date of delivery of the Product to the customer.

Notification of Product defects should be sent by e-mail to the following address zzmeblogrod@gmail.com or in writing to the Seller's registered address.

If the sold thing has a defect, the customer may make a declaration to reduce the price or withdraw from the contract, unless the Seller immediately and without undue inconvenience for the customer replaces the defective thing with a defect-free one or removes the defect. This limitation shall not apply if the thing has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the thing with a defect-free one or remove the defect.

The Customer may, instead of the rectification of the defect proposed by the Seller, demand the replacement of the item with a defect-free one or, instead of the replacement of the item, demand the rectification of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Customer is impossible or would require excessive costs in comparison with the manner proposed by the Seller.

The customer may not withdraw from the contract if the defect is insignificant

If necessary for the assessment of physical defects, the Product must be delivered to the address: MEBLOGRÓD Sp. z o.o., Krupin 38, 19-335 Prostki.

The seller shall respond to the customer's request within 14 calendar days of receipt. Failure to consider the request within the stipulated time limit shall be considered as acceptance of the request.

The Seller shall bear the costs of rectifying the defects or replacing the Product with a new one.