FAQ

Frequently asked questions
  • Is shipping abroad possible?

    Yes, shipping abroad is possible. The shipping cost is priced individually.
    An exact delivery address is required for the quote.

  • What is the cost of transporting the playground?

    Shipping within Poland is free of charge.

  • What are the dimensions of the product folded on a pallet?

    The playgrounds are packaged on pallets measuring 230 cm x 80 cm (L x W).
    The height of the pallet is:

    • Little Paradise - approx. 160 cm
    • Little Playland - approx. 170 cm
    • Cosy Cottage - approx. 150 cm
  • Is it normal for the wood to have knots, cracks?

    Wood is a natural product and every tree is different. It may have small cracks and knots. However, when it comes to garden furniture, there are no limits to both quantity and size.
    According to DIN 4074, wood statics are not susceptible to cracks of less than 1/4 of the length or thickness of the material.

  • Wood impregnation - what does it mean?

    The wood is impregnated by immersion. Immersing the wood in the impregnant has an advantage over methods of lubricating or spraying the raw material - the substance penetrates all the cracks on the surface of the piece. Thanks to this, the wood will be much better protected against attack by fungi and insects that inhabit it.

    Treated wood should be additionally protected with an opaque agent (e.g. varnish stain).

  • What timber do you use for your playgrounds?

    We use coniferous wood, mainly pine and spruce from natural and sustainable cultivation, which ensures exceptional durability in outdoor use.

  • There has been a strange build up in the playground, is this normal?
    • A peculiarity of coniferous woods, such as pine or spruce, is that resin leaks are visible immediately or after some time of use or storage. The resin can be easily removed with a mild solvent or a knife.
    • A greenish tinge may appear on pressure-impregnated products as a result of the reaction of the impregnant with the resin. This can be removed with a cloth or sponge.
    • As a natural material, wood is susceptible to fungi and mould. These infestations are related to the moisture content of the wood, especially treated wood. Fungi are not dangerous to the wood nor do they affect its strength.
  • Is the playground painted?

    The playground is pre-protected against insects, fungus and rot, but still needs to be painted in-house.

  • What is the thickness of the boards?

    The floors and platforms are made of 28mm thick planks, while the walls and canopies are made of 18mm thick planks.

  • What are the dimensions of the structural elements?

    The structural elements of the house and tower are made of 8x8cm scantling, the top beam of the swing is made of 9x9cm scantling, while the swing legs are made of 7x7cm scantling.

    Horizontal beams, e.g. under the floor, platform, are made of 4x8cm scantlings.

  • What are the exact dimensions of the cottage and tower?
    Little Paradise:
    • tower 100 x 100 x 135 cm,
    • swing stand 260 cm long,
    • the total height of the tower from base to ridge is approx. 270 cm,
    • Height from ground to floor approx. 128 cm.
    Little Playland:
    • hut 120 x 120 x 135 cm,
    • tower 100 x 100 x 135 cm,
    • swing stand 260 cm long,
    • the total height of the hut from the base to the ridge is approx. 255 cm,
    • the total height of the tower from base to ridge is approx. 270 cm,
    • Height from ground to floor approx. 128 cm.
    Cosy cottage:
    • hut 120 x 120 x 135 cm,
    • terrace 120 cm x 58 cm,
    • the total height of the hut from the base to the ridge is approx. 255 cm,
    • Height from ground to floor approx. 128 cm.
  • What length is the slide?

    The slide is specified as 2.5m. This is a commercial value. The slide is suitable for a platform height of 125 cm. It is possible to connect water to the slide.

  • Is installation complicated?

    No, assembly is very simple. The playground is shipped in large prefabricated pieces that simply need to be joined together. The assembly instructions are very precise, pictorial, the screws are marked, which makes assembly very easy.

  • Assembly instructions

    Installation instructions are included in the package with the screws.

  • How to fix the square to the ground?
    1. Level the substrate
    2. Isolate the pegs (legs of the square) from the ground. This can be done in several ways:
      - by placing a square, e.g. on paving stones
      - Lubrication of the undersides of the dowels with foundation sealant
      - fixing of the square on special metal anchors - included in the set
    3. Set up the playground
    4. Drive the sharpened stakes next to the pegs and then screw them into the legs of the playground toe with screws.
  • What is the load resistance of the playground?

    The maximum load for the playground is 260kg.

  • Guarantee

    The warranty period is 24 months from the date of purchase.

  • Quality and safety

    We use selected and kiln-dried pine and spruce wood for our products. All wooden elements are planed and have rounded edges. Screws, nuts and washers are secured with plastic caps, so that children are not exposed to cuts, scratches and other unpleasantness that can result from contact with metal elements.

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